1. Introduction

This Privacy Policy describes how Health Express Clinics’ Network PLLC, doing business as Josey Medical Clinic (“Josey Medical Clinic,” “we,” “us,” or “our”), collects, uses, and shares information through our website located at https://joseymedicalclinic.com (the “Website”).

This Policy applies only to information collected through the Website. It does not apply to information collected in connection with your medical treatment or contained in your medical record, which is protected health information governed by our HIPAA Notice of Privacy Practices, available at our office — see Section 8 below.

By using the Website, you agree to the collection and use of information as described in this Policy.

2. Who We Are

3. Information We Collect

a. Information You Provide to Us

We collect information you voluntarily submit through forms on the Website, including:

• Appointment Request Form: name, email address, phone number, reason for your appointment, and whether you have health insurance.
• Medication Refill Request Form: patient name, date of birth, phone number, email address, and the names of medications you are requesting a refill for.
• Contact Us / General Inquiry Form: name, email, phone number, and the content of your message.
• Text messaging opt-in: if you sign up to receive text messages from us (see Section 5), your mobile phone number and consent preferences.

The reason-for-appointment and medication-name fields above may reflect limited information about your health. We collect this information only to schedule your care and route your request to the appropriate clinic staff. It is not published, sold, or used for advertising. These forms are not part of your official medical record and are not a substitute for the secure Patient Portal or a phone call for anything urgent or highly sensitive — see Section 7 below.

b. Information Collected Automatically

Like most websites, our hosting provider automatically logs limited technical information when you visit, such as your IP address, browser type, and pages viewed. We do not currently run analytics or advertising tracking on the Website.

c. Cookies and Similar Technologies

We do not use advertising or analytics cookies. The Website does use two third-party services that place their own cookies or collect data as part of their normal operation:

• Google reCAPTCHA — helps prevent automated spam submissions on our forms.
• Google Maps — displays an embedded map of our office location.

These services are operated by Google and governed by Google’s own privacy policy. We do not control the cookies these services set.

4. How We Use Information

We use the information described above to:

• Respond to and schedule appointment and refill requests
• Contact you about your request by phone, email, or (if you’ve opted in) text message
• Maintain the security and proper functioning of the Website
• Comply with legal obligations

We do not sell your information, and we do not share it with third parties for their own marketing purposes.

5. Text Messaging Program

Josey Medical Clinic offers a text messaging program to communicate with patients — for example, appointment reminders and refill-request notifications — at the mobile number you provide us.

• Consent: By providing your mobile number and opting in (through a form on the Website or verbally at our office), you consent to receive text messages from Josey Medical Clinic related to your care.
• Message frequency: Varies based on your upcoming appointments and refill requests.
• Message and data rates may apply.
• Opt-out: Reply STOP at any time to stop receiving messages. Reply HELP for help, or contact us at 469-294-1402.
• No data sharing for marketing: Mobile opt-in information and your consent are never shared or sold to any third party or affiliate for marketing or promotional purposes.
• Carriers are not liable for delayed or undelivered messages.

6. How We Share Information

We share information only:

• With clinic staff and providers involved in scheduling or fulfilling your request
• With service providers who help us operate the Website and forms (e.g., our web host, spam-protection provider, and our SMS messaging platform), who are contractually limited to using it only to provide services to us
• If required by law, subpoena, or court order
• In connection with a sale or transfer of the practice, subject to this Policy continuing to apply to your information

We do not sell personal information, and we do not share mobile opt-in or texting data with third parties for marketing purposes.

7. Data Security

We use reasonable administrative and technical safeguards to protect information submitted through the Website. However, no method of transmission over the internet is completely secure. Please do not use the Website’s forms to send highly sensitive information, emergency requests, or anything requiring an immediate response — call us at 469-294-1402, or if this is a medical emergency, call 911.

8. Your Medical Records and HIPAA

This Policy covers only the Website. Information in your medical record — including anything discussed during appointments, lab results, and clinical notes — is protected health information governed by HIPAA and our Notice of Privacy Practices, available at our office. Contact us at 469-294-1402 or admin@joseymedicalclinic.com to request a copy.

9. Children’s Privacy

The Website and its forms are intended for use by adults (18 years of age and older) and are not directed at children. If you are requesting an appointment or refill on behalf of a minor patient, a parent or legal guardian must submit the form or contact our office directly by phone.

10. Your Choices

You may:

• Opt out of text messages at any time by replying STOP
• Request that we correct inaccurate contact information you submitted through the Website
• Contact us to ask what information we’ve collected through the Website

To exercise any of these choices, contact us at 469-294-1402 or admin@joseymedicalclinic.com.

11. Third-Party Links

The Website links to third-party sites and services we don’t control, including our Patient Portal (operated by eClinicalWorks), our insurance partners’ websites, and our social media pages (Facebook, Instagram, LinkedIn, YouTube, X/Twitter). Those sites have their own privacy policies, and we encourage you to review them.

12. Data Retention

We retain information submitted through Website forms only as long as needed to fulfill your request and for reasonable administrative recordkeeping, after which it is deleted or archived. Your official medical record is retained according to Texas Medical Board recordkeeping requirements, separate from this Policy.

13. Changes to This Policy

We may update this Policy from time to time. The “Effective Date” above reflects the most recent revision. Material changes will be posted on this page.

14. Governing Law

This Policy is governed by the laws of the State of Texas, without regard to its conflict-of-laws principles.

15. Contact Us